DEALING WITH CONFLICT COURSES

Conflict in the workplace can take many forms - from bullying by a colleague,
through to threats of violence, through to physical assault.

Expectations of levels of service are much higher,
customers and clients expect quick response times.
Pressure on staff, in both public and private sector is greater than ever.

Pressure is also on management, with increased responsibilities in areas of
Health and Safety, not to mention the regular pressures of providing an efficient
service and maintaining high staff morale

The following gives a brief overview of our courses.
Each can be tailored to suit your own particular requirements
As well as the areas below each course also includes

- legal issues
- assessing threat level
- situational awareness
- post incident procedures
- question and answer session

In addition all attendees receive a comprehensive set of course notes
Unless noted each of the following is a one day course
(longer, more detailed courses can also be arranged)
DEALING WITH AGGRESSION
(half day)		 - recognising signs of aggression
- examining triggers of aggression
- non verbal communication
- de escalation skills
BREAKAWAY TECHNIQUES


- evasion
- escapes from common grabs
- escapes from holds and chokes
- how to disengage safely
DEALING WITH PHYSICAL ASSAULT - evade and escape methods
- blocking / deflecting an attack
- use of elbows and knees
- striking and kicking
- improvised weapons
DEALING WITH KNIFE THREAT
- spotting a concealed weapon
- evasion and escape
- preventing the draw
- knife against the body
- dealing with stabs and slashes
- improvised weapon defence
- emergency first aid
CONTROL AND RESTRAINT

- strong and weak points of body structure
- the principles of locks and holds
- disrupting balance and take downs
- safe restraint methods
- achieving compliance
COURSE FEES
HALF DAY: £300
FULL DAY: £500

FITNESS STRESS CONFLICT ABOUT US

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